Frequently asked questions
Clear answers about Adminimise.
Adminimise helps you keep life's admin organised in one place.
What is Adminimise?
Adminimise is a secure place to organise your household's life admin, including important records, documents, reminders and recurring household commitments.
Is Adminimise free?
Yes. Adminimise Free is a permanent plan for organising life admin. You can choose to upgrade your household to Premium when you want more capacity, sharing and personalisation.
What is included in Free?
Free includes Dashboard, Records and Calendar, reminders, document uploads, and standard Adminimise Groups and Categories. It includes up to 20 active records and 100 MB of document storage per household.
What does Premium cost?
Premium costs £4.99 per month or £44.99 per year. The annual plan is Best Value and saves 25% compared with paying monthly.
What is included in Premium?
Premium adds unlimited active records, 2 GB of household document storage, Household Sharing for up to five people in total, Money Hub, and custom Groups and Categories.
What counts as an active record?
A current record that has not been completed or archived counts towards the Free allowance. Completed and archived records do not count.
What happens when I reach 20 active records?
Your existing records remain available and editable. To add another active record, complete or archive one you no longer need active, or upgrade the household to Premium.
How much document storage do I get?
Free includes 100 MB and Premium includes 2 GB per household. Storage is shared across household members. Each individual upload can be up to 20 MB.
Can I cancel Premium?
Yes. During the initial 14-day cooling-off period, the billing owner can use Cancel and request refund in Account. A valid request receives a full refund with no deduction for Premium already used. After that, go to Account, then Manage Premium for normal cancellation before renewal.
What happens if I change my mind within 14 days?
The billing owner has 14 calendar days beginning on the day after the initial Premium contract date. Use Cancel and request refund in Account. A valid initial cooling-off cancellation receives a full refund with no deduction for Premium already used.
What happens if I cancel after 14 days?
Normal cancellation stops future renewal and does not automatically create a refund. Premium continues until the end of the period already paid for, then the household returns to Free. Existing records and documents are not automatically deleted.
Will I get a full refund?
A valid cancellation during the initial cooling-off period receives a full refund. Normal cancellation after that period does not automatically create a refund.
Will you remind me before annual renewal?
Yes. Eligible annual subscribers receive reminders approximately 30 days and 7 days before renewal, using the date and amount from authoritative subscription data. Subscriptions scheduled to cancel at the end of the paid period do not receive renewal reminders. Monthly subscribers do not receive repetitive renewal reminders at launch.
How long can a refund take to appear?
Adminimise initiates an approved refund through Stripe. Your bank or card provider controls when it appears; contact support@myadminimise.com if you need help.
Will my information be deleted if I downgrade?
No. Existing records and documents are not automatically deleted. If the household is above a Free allowance, new active records or document uploads may be restricted until usage is reduced or Premium is restored.
How does Household Sharing work?
Premium households can include up to five people in total. Each person uses their own login and can access the shared household records and documents. The household owner manages membership.
What is Money Hub?
Money Hub is a dedicated Premium area where you can directly create, edit and delete important financial life-admin records and dates, including mortgages, savings, ISAs, loans, pensions and insurance. It is an organisational tool, not financial advice or a banking service.
Can I cancel anytime?
Yes. The billing owner can cancel before the next renewal. Premium normally continues until the paid-through date.
How do I manage my subscription?
The household owner can go to Account, then Manage Premium to access Stripe's secure Customer Portal.
What is Complimentary Premium?
Complimentary Premium does not create a paid subscription or recurring billing. Unless a specific expiry is stated when it is granted, it remains active until withdrawn by Adminimise. If complimentary access ends, the household returns to Free and existing records and documents are not automatically deleted.
How does Adminimise handle payments?
Stripe securely processes Premium payments and payment credentials. Adminimise does not receive or store your full card number.
Is my information secure?
Protecting your information is one of Adminimise's highest priorities. We use security measures designed to protect your information, although no online service can guarantee absolute security.
Who can see my information?
Your information is private to your household. If Household Sharing is enabled, the people you invite can access the shared household's records and documents. Adminimise and its service providers process information only as necessary to operate, secure and support the service, as explained in our Privacy Policy.
Can I upload documents?
Yes. Documents can be stored alongside your records in private, authenticated storage so related information can be kept together.
Will Adminimise remind me about renewals?
Yes. You can choose reminders for important dates and records you've added. Reminders are an organisational aid rather than a guaranteed notification service, so you remain responsible for checking important dates and taking any necessary action.
Can I access Adminimise on my phone?
Yes. Adminimise works in your web browser on desktop, tablet and mobile devices.
Can I export my information?
You can download a CSV copy of your saved records from Settings. This export includes record details and attached document filenames, but not the document files themselves. For broader account-level requests, contact privacy@myadminimise.com.
Can I delete my account?
You can delete saved records and reset reminder settings in Settings. To request deletion of your account and personal information, contact support@myadminimise.com or privacy@myadminimise.com.
What happens to my data if I leave?
Your information will be deleted or anonymised in accordance with our Privacy Policy and deletion processes. Limited copies may remain temporarily in backups or where retention is required by law.
How do I contact support?
Email support@myadminimise.com and we will be happy to help.